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Frequently Asked Questions

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Help, can’t see invoices correctly (missing characters) on Mac!

In some rare situations documents (invoices, receipts, proformas, notices) do not appear correctly on some versions of the Mac OS – more specifically, characters are missing.

This happens only when a document is opened with Mac Preview – the problem does not appear on any other reader and on any other operating system.

In these cases, please download a free PDF reader from the Internet (a reader is a program for viewing documents in PDF format). For MacOS there are the following alternatives: Adobe Reader Skim or PDF View.

Using the alternate reader, there will be no problem to view any document issued through

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